A manual on the product of a telecom operator

The manual, despite its simple appearance, is the beginning of work and a source of information for an employee in your company. It provides the basic and mandatory amount of product knowledge that allows to be successful. It is important to understand that for various departments / services / sales channels / directions (sales, technical …

How to calculate the number of broadband subscribers that can be achieved from the territory?

The figures below are correct if the penetration percentage does not exceed 25-30% of the total installed capacity. To calculate under other conditions adjustments need to be made based on the number of potential contacts. All the data below is correct in the presence of the system operation of each individual channel (department) and all …

Dirty methods in a competition for subscriber

Most frequently bad reviews about a competitor and good about oneself are not written by subscribers. As a rule, they appear on dealer sites (sometimes those sites belong to a competitor) and get into the top of search results for the query “connect the Internet to the address”. Often subscribers read reviews before changing providers. …

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Launch of IPTV service on the Internet provider network

In this article, we will help you understand the key issues of launching IPTV service on the Internet provider’s network. In order to launch an additional interactive television service based on IPTV technology on his network, the operator needs to make a decision about three things. All questions are important, but the central issue on …